TERMS AND CONDITIONS

Welcome to Pinc Soleil. By purchasing from our store, online or in person, you agree to the following terms and conditions. Please read them carefully.

1. General

  • Pinc Soleil is an Australian-owned retail store operating under ABN 32 621 612 345

  • All transactions are governed by Australian Consumer Law (ACL).

  • By shopping with us, you agree to our Terms and Conditions and Privacy Policy.

2. Pricing and Payment

  • All prices are in Australian Dollars (AUD) and inclusive of GST.

  • We accept major credit/debit cards, Afterpay (where available), and other payment methods as displayed at checkout.

  • Pricing is subject to change without notice, but confirmed orders will not be affected.

3. Product Availability

  • All products are subject to availability. If an item becomes unavailable after you place an order, we will contact you to offer a refund, exchange, or store credit.

4. Returns and Exchanges

  • We offer refunds or exchanges for faulty goods in line with your rights under Australian Consumer Law.

  • For change-of-mind purchases, we offer store credit or exchange within 14 days of purchase, provided:

    • Items are unworn, unwashed, and in original condition with tags attached.

    • You present your proof of purchase.

  • Sale or discounted items are final sale unless faulty.

  • Return shipping costs are the responsibility of the customer, except where the item is faulty or incorrect.

5. Online Orders and Shipping

  • Orders are dispatched within 2–4 business days unless otherwise stated.

  • Delivery times may vary depending on location and courier service.

  • We are not responsible for delays caused by third-party delivery services.

  • Customers are responsible for providing accurate delivery information. Re-delivery fees may apply for incorrect or incomplete addresses.

6. Gift Vouchers and Store Credit

  • Gift vouchers are valid for 3 years from the date of issue and are non-refundable.

  • Store credit must be used within 12 months and cannot be exchanged for cash.

7. Liability and Disclaimer

  • We take reasonable care to ensure all product descriptions, images, and prices are accurate. However, minor variations may occur.

  • To the extent permitted by law, Pinc Soleil is not liable for any indirect or consequential loss resulting from the use of our products or services.

8. Intellectual Property

  • All content, branding, and imagery used by Pinc Soleil is the property of the brand and must not be reproduced without written consent.

9. Privacy

  • We are committed to protecting your privacy in accordance with the Australian Privacy Act 1988. Please refer to our [Privacy Policy] for more information.

10. Changes to Terms

  • Pinc Soleil reserves the right to update these terms at any time. Changes will be published on our website.